Overview
Refund and Returns Policy
Last Updated: [10/06/2025]
Thank you for shopping at Software Goutam Web (www.software.goutamweb.in). We value your satisfaction and want to ensure you are happy with our digital products and services. Please read our Refund and Returns Policy carefully before making a purchase.
1. Digital Products – No Returns
Due to the nature of digital products (such as downloadable software, scripts, plugins, or activation codes), all sales are final and non-returnable once the product is delivered or accessed.
We do not offer refunds or exchanges for:
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Change of mind
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Mistaken purchases
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Compatibility issues (please check system requirements before purchase)
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Lack of technical knowledge or misunderstanding of product features
2. Refund Eligibility
A refund may be considered under the following conditions:
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You did not receive the product (e.g., download link not sent or inaccessible)
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The product is defective or not as described
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You made a duplicate purchase by mistake (proof required)
To be eligible for a refund:
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You must contact us within 7 days of your purchase
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You must provide valid proof of purchase (order number, invoice, or email confirmation)
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You must give us the opportunity to resolve the issue (technical support, redelivery, or replacement)
3. How to Request a Refund
To request a refund, please email us at:
📧 support@goutamweb.in
📞 Or call: [Insert Contact Number]
Include:
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Your full name
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Order ID
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The product you purchased
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A detailed reason for your request
We will respond to your request within 2-3 business days.
4. Refund Processing
If your refund is approved, it will be processed via the original method of payment. Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.
5. Chargebacks and Disputes
Before initiating a chargeback with your bank or payment provider, we kindly ask you to contact us first to resolve any issue. Filing a chargeback without contacting us may result in blacklisting and denial of future service.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this page periodically for any changes.
If you have any questions or concerns regarding this policy, feel free to contact us.
Thank you for choosing Software Goutam Web!
Need help?
Contact us at {email} for questions related to refunds and returns.